la-orange-county-private-security-guards-faqs

Frequently Asked Questions

Answers to Frequently Asked Questions

Why should I choose Security Guard Pros?

With Security Guard Pros, you can rest assured that you are getting quality guard services at a cost-effective price. Our management team consists of experts in commercial, industrial, and residential security. They have nearly 70 years of experience among them, and they stay up to date on the industry’s best practices and recommendations. This team hand selects and trains our guards based upon their knowledge, experience, professionalism, and skill. Every guard is registered with California’s Bureau of Security and Investigative Services and has passed extensive background checks. Not only will you get a qualified guard, but you’ll also get a personalized security plan that addresses your primary security needs and goals. While we maintain high standards for our guard services, we still keep our prices extremely competitive. Call us today for a free phone consultation.

Are your guard services affordable?

At Security Guard Pros, we do our best to give you a personalized security plan that allows you to address your primary security issues without exceeding your budget. In addition, our guard services are competitively priced so your budget can go as far as possible. In fact, if you have a bid from another local security guard company, we will match or beat their quoted price.

Will I be able to reach someone quickly if I have an issue, question, or request?

Yes! Because we believe communication is a key component of any effective security plan, we make it a priority. As soon as you become a client of ours, our management team will be readily available to you 24 hour a day, 365 days a year. Our on-call managers carry radios, pagers, and cell phones, so they can respond to you as quickly as possible. In addition, you’ll have a direct line to your assigned guard and access to our 24/7 dispatch center.

Do you offer night guard or 24-hour guard services?

Yes. In addition to covering regular business hours, we frequently provide after-hour and around-the-clock guard services and patrols. In addition, we operate a 24-hour dispatch center.

Do you provide guard services in my area?

Our private security services are available in large metropolitan cities, small rural areas, and everything in-between throughout Southern California, including Los Angeles County, Orange County, Riverside County, San Bernardino County, Kern County, Ventura County, Santa Barbara County, and San Diego County.

How are your guards selected?

All of our guards are carefully selected by our management team. To qualify for an interview, a guard must already hold an active Guard Card issued by the Bureau of Security and Investigative Services (BSIS) and at least a year of experience working for a mid- to large-size company. We typically give priority to applicants who also have experience working for law enforcement, the military, or some type of good samaritan program (e.g. a Neighborhood Watch captain), as well as those who went to school for criminal justice or other related field. Through the interview process, we’re able to assess an applicant’s communication skills, professionalism, and competency. Finally, before a guard can be hired, we verify their employment history, check personal references, and make sure that they pass background checks and drug testing.

How are your guards trained?

Our guards have all received training in the fundamentals of private security. This includes legal aspects, power to arrest, terrorism and weapons of mass destruction awareness (WMD), observe and report, emergency situations and evacuation procedures, patrol, post order duties, fire watch, public relations, and communication. Once hired, we require that our guards complete another 40 hours of training in specialized private security courses, such as CPR, first aid, retail loss prevention, trespass, search and seizure, safety awareness, conflict management, chemical agents, etc., within the first six months. In addition to the additional hours of training required by the BSIS to keep their Guard Card active, we also provide in-house training to our guards every two to three months.

Prior to every assignment, our guards are also thoroughly briefed by one of our managers on their responsibilities and expectations. The manager reviews the security plan for the client and their specific post order duties.

What reassurance do I have that your security guard is on site and performing their assigned duties?

To ensure that our guards are on site and on time, we employ a mobile time clock app with geolocation that requires our guards to be within 100 feet of the assigned post in order to be able to check in. Our guards are required to check in at the start of their shift and then every 30 minutes until their shift is over. We also use a Detex system to verify that all their patrols are being made.

In addition to our automated systems, our management team performs site visits on a regular basis. During a site inspection visit, a manager looks to verify that our security guard is at his/her post, wearing the proper uniform, and performing their required post duties. We review the daily reports, check for incidents, and confirm that there were no significant changes that might affect the effectiveness of the security plan. All findings are recorded in the Security Guard Evaluation form.

What types of locations will your guards provide security for?

Our guards are qualified to provide private security services for a broad range of industrial, commercial, and residential locations, including but not limited to the following:

  • Construction sites
  • Distribution centers
  • Industrial warehouses
  • Business parks
  • Parking structures
  • Manufacturing facilities
  • Pharmaceutical plants
  • Storage facilities
  • Schools
  • Universities
  • Office buildings
  • Gated communities
  • Apartment complexes
  • Condominiums
  • Nursing homes
  • Retirement communities
  • Recreational centers
  • Parks
  • Retail stores
  • Mall parking lots
  • Shopping centers
  • Off-set filming locations
  • Hospitals
  • Hotels
  • Motels
  • Nightclubs
  • Theaters
  • Restaurants
  • Bars
  • Car dealerships
  • Banks
  • Amusement parks
  • Transit centers

All services are tailored to the needs of the client and their unique circumstances. We have both armed and unarmed guards; the ability to provide patrols on foot, bike, golf cart, or vehicle; a variety of guard uniform choices; and many other options.

When should a business consider hiring a private security company?

While every business, location, and industry has its own unique security challenges, most of our clients decide to hire private security out of necessity. Either they have received specific threats, need to meet specific fire and/or safety requirements, or need to reduce/prevent theft or other criminal activity. To address these needs, Security Guard Pros provides personalized security plans and reliable guard services. Our guards can stay at an assigned post or perform regular patrols, and complete a variety of duties, such as building lock up, access control, parking enforcement, truck inspections, and more.

How will your personalize your guard services for my business?

We start by providing a free consultation over the phone. During this initial consultation, we’re able to get a broad understanding of your security needs. Based upon your needs and budget, we will provide a quote for the guard services we think will serve you best. If the quote is accepted, an on-site visit is arranged to ensure that our security plan will sufficiently meet your needs. Once the terms are agreed upon, we finalize the contract. As soon as the contract is signed, we then work with you to establish a more detailed security plan with specific guard post duties. Additionally, we are always open to adjusting our security plan to better meet a client’s needs. Call us today to learn more.